All the products available in stock are displayed on our website. To view “out-of-stock” products and “production-only” products, log in to our 925silverjewelry.com > click my account > choose “Preferences” > click “click here to show out-of-stock products” and “click here to show production order only products”.

Our out-of-stock jewelry is typically restocked within 4-6 weeks, but if you require a specific estimate for a particular design, please feel free to contact us as it may be available sooner than the standard restocking period.

By clicking on the “Notify when in stock” button, you will be automatically sent an email notification once the product becomes available again.

Located in the description of every product page, product tags work by categorizing and organizing our jewelry items based on common themes or styles. Each piece of jewelry is assigned one or more tags, allowing you to click on a specific tag and view all the items that fall under that category

Yes, all of the metal used in our jewelry is pure 925 sterling silver.

925 Sterling Silver is 92.5% pure silver and the other 7.5% is comprised of other metals, usually copper. 100% pure silver cannot be used in jewelry because the metal is too soft. By adding copper into the mix it strengthens and makes the metal more durable.

99% of our jewelry does possess a 925 hallmark stamp. The 1% that doesn’t is because the item is too fragile and stamping it would damage the piece. We can assure you that even for the items that do not possess a stamp they are still pure 925 sterling silver.

Yes, we do have Real 14K Gold Jewelry on the website.

Gold plated jewelry is not gold jewelry. Gold plated jewelry is jewelry made of a base metal silver that has a very thin layer of gold applied to the top.

All of our gold and rose gold plated items are plated with real 14 karat gold.

E-coating consists of dipping the jewelry in an organic lacquer while applying an electrical current to it. This makes the lacquer stick to the piece of jewelry and form an invisible thin resin around it. E-coating is completely safe and we apply it to most of our jewelry to prevent the product from tarnishing.

We add an extra layer of silver plating onto the raw silver of some of our products to ensure a high quality shine and finish.

Yes, all of our jewelry is nickel and lead free and completely safe for children. We regularly test our products to make sure they comply with all International, EU and US laws regarding heavy metal content.

Yes, butterflies/earring backs are provided with all ear studs and are included in the price displayed on the website.

Yes, all of our jewelry is manufactured within our own factory in Bangkok and it is known for being one of the industry’s leading factories for keeping up to date and compliant with all international, EU and US laws surrounding corporate and social responsibility.

Yes, all of our raw materials are sourced from conflict free zones and countries. The silver used in our products is mined from Australia and South America.

Cubic zirconia’s (CZ) are synthetic diamond stimulant and to the untrained eye are indistinguishable to real diamonds. They are optically flawless, extremely durable and come in a variety of different colors with the most popular being Crystal, Pink and Amethyst. Cubic Zirconia’s (CZ) are typically set into pieces of jewelry by hand. The most commonly used setting is called prong setting.

Crystals are man-made glass gems traditionally produced using quartz, minerals and sand. In our jewelry we only use crystals from the 2 biggest and most reputable brands, Preciosa and Swarovski. Crystals come in a large variety of different colors, shapes and sizes.

We are based in Bangkok, Thailand.

Yes, we would be more than happy to welcome you to our office to talk and show you our collection. Please note that if you wish to purchase stock at our office there is a minimum order of $199.

No, we’re afraid not. We have specifically chosen to have a low minimum order of only $199 so it is suitable for customers wanting to place sample orders.

No, there is no minimum quantity per style. You can order 1 unit per design if you wish.

Yes, all the prices shown on our website are in USD.

We sure do! Please see the volume discount chart below.

You would need to make a production order with the following conditions:

– $1500 minimum order,

– Regular design: 50 units per design/color/size, or Custom Design: 200 units per design/color/size/plating,

– 8 weeks of production time. 

If you are interested in placing a production order, please click on the following link for more information or get in touch now.

Yes, every product that you can see on our website is in stock and ready to be shipped out within 48 hours.

Our products are sold as per the picture. So earrings will be sold per pair and necklaces will be sold per piece.

Each stock unit is packed in a transparent poly bag then all of the stock per SKU is packed in a larger ploy bag. The SKU and quantity is then written on the bag. Most of our products are normally sold without any special boxes or cards.

If you place a production order – $1500 minimum order, Regular Design: 50 units per design/color/size or Custom Design: 200 units per design/color/size, and 8 weeks production time, we offer a custom packing service. You can either send us your packaging or send us a picture and the details of what you want, and we will source it here in Bangkok. If you are interested in placing a production order, please click on the following link for more information or get in touch now.

We do not offer a custom packing service for stock orders placed on our website.

Yes, we can provide you with free high resolution pictures for all the products you purchase. If you would like to receive pictures of your ordered products please contact us.

Yes, we can develop your custom designs for you. Please note that there will be a mold charge and a minimum order quantity that is dependent on the design. For more information please contact us.

No, all of the items on our website are of our own design and we do not offer exclusivity on them.

Yes, all of our shipments are tracked and we will send you your tacking number within 24hrs of the order being dispatched.

It depends on your selected currier but delivery time is typically between 3-7 working days.

We ship to every country.

We offer free shipping on all stock orders over $399. If your order is under this amount please go to our shipping page to get an estimate of the cost.

We ship our orders with FedEx and DHL. You will have the option to pick which courier company would you want your order(s) to be handled by, during checkout.

No, we are afraid we currently do not offer a drop shipping service.

Yes, if you are not happy with your order and let us know within 7 days of receiving it you would be eligible for a refund.

For more information about our returns and refund policy please click on the following link.